Quality of service at the geriatric outpatient department of a social security hospital: A qualitative study
DOI:
https://doi.org/10.24265/horizmed.2018.v18n4.07Keywords:
Geriatrics, Quality of health care, Patient satisfactionAbstract
Objective: To determine the quality of service to elderly patients in geriatric outpatient levels of care. Materials and methods: A qualitative study with a group of 45 participants over 60 years of age who attended the geriatric department of the Hospital Guillermo Almenara Irigoyen between January and June 2005. Results: It was determined that 77 % of the participants were satisfied with the quality of care. The categories with the greatest complaints were lack of patient-physician interaction, lack of empathy, and lack of safety during their health care. Aspects that stood out were reliability and information submission. Conclusions: The lack of patient-physician interaction and lack of empathy are the most outstanding problems in the geriatric department.
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