Conflict mediation, an undisclosed skill among medical students: a review

Authors

  • Esmeralda Ortega Villa Hospital de Especialidades N.°2 “Lic. Luis Donaldo Colosio Murrieta”, Instituto Mexicano del Seguro Social (IMSS), Cd Obregón. Sonora, México. https://orcid.org/0000-0003-2497-8428
  • Elizabeth Medina Valentón Hospital de Especialidades N.°2 “Lic. Luis Donaldo Colosio Murrieta”, Instituto Mexicano del Seguro Social (IMSS), Cd Obregón. Sonora, México. https://orcid.org/0000-0003-3342-8487
  • Patricia Emiliana García Ramírez Hospital de Especialidades N.°2 “Lic. Luis Donaldo Colosio Murrieta”, Instituto Mexicano del Seguro Social (IMSS), Cd Obregón. Sonora, México. https://orcid.org/0000-0001-5244-5798
  • Abril Alejandra Pacheco Sánchez Hospital de Especialidades N.°2 “Lic. Luis Donaldo Colosio Murrieta”, Instituto Mexicano del Seguro Social (IMSS), Cd Obregón. Sonora, México. https://orcid.org/0000-0001-7839-1214
  • Juan Antonio Lugo Machado Hospital de Especialidades N.°2 “Lic. Luis Donaldo Colosio Murrieta”, Instituto Mexicano del Seguro Social (IMSS), Cd Obregón. Sonora, México. https://orcid.org/0000-0003-4864-8546

DOI:

https://doi.org/10.24265/horizmed.2022.v22n3.14

Keywords:

Conflict, Psychological, Collective Bargaining, Delivery of Health Care

Abstract

Human beings are social beings by nature, and disagreements and conflicts are common situations inherent in their different social activities. This review aims to describe the origin of conflicts and the mediation techniques in healthcare. It is well known that conflict resolution skills are needed to be learned, and such skills are considered within the changing priorities of healthcare students. Disagreement and conflict are inevitable between members of clinical care teams, as well as with patients and their families during healthcare. Despite the importance of these skills, they have not been established as an educational need in healthcare professionals’ curricula, even though physicians are required to negotiate and resolve conflicts on an ongoing basis in healthcare settings. Our role as educators is to analyze the changing empirical professional context, and provide our students with the relevant tools with the greatest chance of success for their professional development in their daily activities. We invite you to read, analyze and criticize this proposal, which we consider very important to be included in the undergraduate and graduate curricula of the different fields of healthcare professionals, i.e. specialist physicians, nursing staff and all those professionals who work with the common goal of providing quality healthcare.

Downloads

Download data is not yet available.

References

Kaufman J. Conflict management education in medicine: considerations for curriculum designers. J Workforce Educ Develop. 2011; V(1): 1-17.

Inui T. A flag in the wind: education for professionalism in medicine. Acad Med. 2003; (February): 1-34.

Hicks PJ, Englander R, Schumacher DJ, Burke A, Benson BJ, Guralnick S, et al. Pediatrics Milestone Project: Next steps toward meaningful outcomes assessment. J Grad Med Educ. 2010; 2(4): 577-84.

Schumacher DJ, Lewis KO, Burke AE, Smith ML, Schumacher JB, Pitman MA, et al. The pediatrics milestones: Initial evidence for their use as learning road maps for residents. Acad Pediatr. 2013; 13(1): 40-7.

Saltman DC, O’Dea NA, Kidd MR. Conflict management: A primer for doctors in training. Postgrad Med J. 2006; 82(963): 9-12.

Frye RL. Response: A lifelong challenge: Conflict resolution. Am J Cardiol. 2005; 65: 100.

Lee L, Berger DH, Awad SS, Brandt ML, Martinez G, Brunicardi FC. Conflict resolution: Practical principles for surgeons. World J Surg. 2008; 32(11): 2331-5.

Miller SH. Conflict Resolution: Practical principles for surgeons. Yearbook of Plastic and Aesthetic Surgery. 2010; 2010: 235-6.

Bush RAB. The promise of mediation, the transformative approach to conflict. In: Jossey-Bass. 2005.

Mironi M. The promise of mediation in sport-related disputes. Int Sports Law. 2017; 16(3-4).

Marshall P, Robson R. Preventing and managing conflict: vital pieces in the patient safety puzzle. Healthc Q. 2005; 8: 39-44.

Cochran N, Charlton P, Reed V, Thurber P, Fisher E. Beyond fight or flight: The need for conflict management training in medical education. Confl Resolut Q. 2018; 35(4): 393-402.

Leonard M, Graham S, Bonacum D. The human factor: the critical importance of effective teamwork and communication in providing safe care. Qual Saf Health Care. 2004; 13(Suppl 1): i85-90.

Sonali S, Kaur H. The Human Factor: The critical importance of effective teamwork and communication in providing quality and safe care. J Clin Eng. 2020; 45(3).

Riskin A, Erez A, Foulk TA, Riskin-Geuz KS, Ziv A, Sela R, et al. Rudeness and medical team performance. Pediatrics. 2017; 139(2): e20162305.

Riskin A, Bamberger P, Erez A, Riskin-Guez K, Riskin Y, Sela R, et al. Expressions of gratitude and medical team performance. Pediatrics. 2019; 143(4): e20182043.

Laschinger HKS, Leiter M, Day A, Gilin D. Workplace empowerment, incivility, and burnout: Impact on staff nurse recruitment and retention outcomes. J Nurs Manag. 2009; 17(3): 302-11.

Berkowitz L. Agresión: causas, consecuencias y control. J Educ Adm. 1996; 6(41): 65-80.

Dlin BM. Anger - Psychology, physiology, pathology. Psychosomatics. 1974; 15(2).

Funkenstein DH. The physiology of fear and anger. Sci Am. 1955; 192(5): 74-80.

Yadav PK, Yadav RL, Sapkota NK. Anger; its impact on human body. Innovare J Health Sci. 2017; 5(1).

Kahle S, Miller JG, Helm JL, Hastings PD. Linking autonomic physiology and emotion regulation in preschoolers: The role of reactivity and recovery. Dev Psychobiol. 2018; 60(7): 775-88.

Blanchard RJ, Blanchard DC, Takahashi T, Kelley MJ. Attack and defensive behaviour in the albino rat. Anim Beha. 1977; 25(3): 622-34.

Albert DJ, Walsh ML, Zalys C, Dyson EM. Maternal aggression and intermale social aggression: a behavioral comparison. Behav Processes. 1987; 14(3): 267-76.

Blair RJR. Considering anger from a cognitive neuroscience perspective.Wiley Interdiscip Rev Cogn Sci. 2012; 3(1): 65-74.

Blair RJR. The roles of orbital frontal cortex in the modulation of antisocial behavior. Brain and Cognition. 2004; 55(1): 198-208.

Coid J, Ullrich S, Crocker AG, Mueser KT, Drake RE, Clark RE, et al. Criminal violence: The roles of psychopathy, neurodevelopmental insults, and antisocial parenting. Pers Individ Dif. 2010; 22(3).

Suárez CS, Barrios L. El cerebro triuno y la inteligencia ética: matriz fundamental de la inteligencia multifocal. Praxis. 2012; 8(1): 147-65.

Santana RC. Viabilidad del modelo del cerebro triuno en educación.Rev Dig Doc Educ Univ Central Venezuela. 2018; 4(8): 11-35.

De Aparicio XP. Neurociencias y la transdisciplinariedad en la educación. Rev Univ In Diá Acad. 2009; 5(2).

Triarhou LC. Tripartite concepts of mind and brain, with special emphasis on the neuroevolutionary postulates of Christfried Jakob and Paul MacLean. In: Cognitive Psychology Research Developments. 2009.

Cory GA, Gardner R. The evolutionary neuroethology of Paul MacLean: Convergences and frontiers. 2002.

Toohey MJ. Cognitive behavioral therapy for anger management. In: Handbook of cognitive behavioral therapy: Applications. 2021; 331-59

Kozłowska A, Marszał-Wiśniewska M, Niewiarowski J, Mroziński B. The boiling blood predisposition: The role of stimulation processing capabilities in anger regulation. Personality and individual differences. 2022; 189: 111498.

Tur-Porcar AM, Llorca-Mestre A, Mestre-Escrivá V. Agresividad, inestabilidad y educación socioemocional en un entorno inclusivo. Comunicar. 2021; 66: 45-55.

Pogliano C. Lucky Triune Brain: Chronicles of Paul D. MacLean’s Neuro-Catchword.Nuncius; 2017; 32(2): 330-75.

Ploog DW. The place of the triune brain in psychiatry. Physiol Behavior. 2003; 79(3): 487-93.

Ureña BS, Bonilla PU. Complejo ira-hostilidad y mecanismos de afrontamiento en pacientes que han sufrido un evento cardiovascular. Rev Costarric Cardiol. 2011; 13(1): 13-8.

Coccaro EF, Keedy S, Lee R, Phan KL. Neuronal responses to adverse social threat in healthy human subjects. J Psychiatr Res. 2021; 136: 47-53.

Ueltzhöffer K, Herpertz SC, Krauch M, Schmahl C, Bertsch K. Whole-brain functional connectivity during script-driven aggression in borderline personality disorder. Prog Neuropsychopharmacol Biol Psychiatry. 2019; 93: 46-54.

Henssen DJHA, Heuvel LVD, de Jong G, Vorstenbosch MATM, Walsum AMVCVW, Hurk MMVD, et al. Neuroanatomy learning: Augmented reality vs. Cross-sections. Anat Sci Educ 2020; 13(3): 353-65.

Fowle AJ. Clinical neurophysiology. 48th ed. Medicine: United Kingdom. 2020.

Başar E, Güntekin B, Yener G, Başar-Eroğlu C. Mindful brain and EEG-neurophysiology. J Psychophysiol. 2016; 103: 1-2.

Friston K. Neurophysiology: The brain at work. 18th ed. Current Biology: United States; 2008.

Moroń M, Doktor A, Glinka K. Relational aggressiveness in adolescence: relations with emotional awareness and self-control. Pers Soc Psychol Bull 2018; 13(4).

Moscoso MS. La hostilidad: sus efectos en la salud y medición psicométrica en Latinoamérica. Persona. 2008; 11(1): 75-90.

Chaminade T, Rauchbauer B, Nazarian B, Bourhis M, Ochs M, Prévot L. Brain neurophysiology to objectify the social competence of conversational agents. In: Proceedings of the 6th International Conference on Human-Agent Interaction. 2018.

Yun K, Yoo YS. Effects of the anger management program for nurses. Asian Nur Res. 2021; 15(4): 247-54.

Downloads

Published

2022-09-27

How to Cite

1.
Ortega Villa E, Medina Valentón E, García Ramírez PE, Pacheco Sánchez AA, Lugo Machado JA. Conflict mediation, an undisclosed skill among medical students: a review. Horiz Med [Internet]. 2022Sep.27 [cited 2025May1];22(3):e1971. Available from: https://www.horizontemedico.usmp.edu.pe/index.php/horizontemed/article/view/1971

Issue

Vol. 22 No. 3 (2022): July - September

Section

Review article

License

Copyright (c) 2022 Horizonte Médico (Lima)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Horizonte Médico (Lima) (Horiz. Med.) journal’s research outputs are published free of charge and are freely available to download under the open access model, aimed at disseminating works and experiences developed in biomedical and public health areas, both nationally and internationally, and promoting research in the different fields of human medicine. All manuscripts accepted and published in the journal are distributed free of charge under the terms of a Creative Commons license – Attribution 4.0 International (CC BY 4.0). 

Most read articles by the same author(s)